1. Website operator and scope
This website is operated by SCF LUXURY S.R.L., VAT no. 06458120489, reachable at luxuryrent@scf.group and +39 342 016 7368. These terms govern website use and online booking of the rental service. The specific offer conditions and rental agreement provided to the customer supplement these terms. If rental details conflict, the specific conditions disclosed before booking take precedence, subject to mandatory consumer rights.
2. Offers, availability and confirmation
Vehicles, availability, services and commercial conditions are those in your selected offer, valid until its stated expiry. Before submitting, check dates, times, locations, driver requirements, amounts and conditions. Submitting a request or opening checkout does not constitute confirmation. A booking is confirmed when the system displays a confirmed outcome after payment verification. If payment or verification is pending, use your personal link or contact customer service before making another booking.
3. Prices, payment and deposit
The summary shows the rental price, selected extras and any delivery and collection fees included in the total. Amounts in currencies other than euro are indicative: the actual amount payable in EUR is stated in the payment conditions before proceeding. Online payment takes place through Viva’s secure checkout. Any security deposit, excess, card requirements and excluded charges are governed by the offer conditions and rental agreement. The security deposit is separate from the price; its release depends on vehicle inspection and payment network processing times.
4. Vehicle delivery and pickup methods
The service is provided by delivering and later collecting the vehicle at agreed addresses within supported areas, or by pickup and return at rental locations when that option is available in the offer. Location, address, date, time and associated charges are shown in the summary before booking. Delivery availability depends on the selected area and time slot; finding an address alone does not confirm coverage. Vehicles are not shipped by courier. Attend the appointment with a valid driving licence, identification and any required security instruments. Handover is subject to verification of the disclosed requirements and signing the rental agreement and vehicle condition report. Contact customer service promptly if you are delayed or unable to receive the vehicle.
5. Vehicle use and return policy
Only authorised drivers may drive the vehicle, in accordance with the rental conditions, territorial restrictions and road traffic rules. Return it to the agreed location on the agreed date and time, with all supplied documents, keys and accessories and the required fuel or charge level. Vehicle condition and any damage are checked on return. Late return, excess mileage, missing fuel or charge, damage and missing equipment may incur charges under the conditions disclosed before booking, with supporting details provided to the customer. Extensions and changes to the return location must be agreed with SCF. Early return does not automatically entitle you to a refund for unused days, unless provided by the offer or law.
6. Cancellations, changes and no-shows
To cancel or change a booking, email luxuryrent@scf.group with your booking reference and request; for urgent assistance call +39 342 016 7368. Customer service handles the request and confirms the outcome and any amounts payable or refundable in writing. Notice periods and penalties are those stated in the offer before booking; cancellation or no-show penalties apply only if disclosed in advance and permitted by law. Changes depend on availability and acceptance of any revised price. Abandoning checkout does not request cancellation of an already confirmed booking. If SCF cannot provide the agreed service, the customer may accept an alternative or obtain a refund of amounts paid for the service not provided, without prejudice to further statutory rights.
7. Refunds and right of withdrawal
Where a refund is due, SCF confirms its amount and reason and initiates it to the original payment method, unless expressly agreed otherwise, within 14 days of confirming cancellation and entitlement to the refund. Actual crediting depends on bank or payment network processing times; release of a security deposit follows the rental conditions. Car rental services for a specific date or period are excluded from the ordinary 14-day withdrawal right for distance contracts under Article 59(1)(n) of the Italian Consumer Code. Cancellation rights under the offer and mandatory statutory rights remain applicable.
8. Support, complaints and liability
For support or complaints, use the contact details on this page, describe the issue and provide your booking reference. For a breakdown or accident, follow the assistance instructions and contacts in the vehicle agreement; in emergencies contact the relevant public services. Do not authorise repairs without the consent required by the agreement, except where required by law. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including fraud, gross negligence or mandatory consumer rights.
9. Privacy, applicable law and updates
Personal data processing is described in the Privacy policy linked in the footer. These terms are governed by Italian law without depriving consumers of mandatory protections under the applicable law of their country of residence. Consumer disputes are subject to the jurisdiction provided by consumer protection law. Updates apply to bookings made after publication and do not retroactively change conditions already agreed.
Customer service and contact details
For information, booking support, cancellation requests or questions about your data, contact SCF Luxury. Include your booking reference where necessary, without sending payment card details.
SCF LUXURY S.R.L.luxuryrent@scf.group
+39 342 016 7368